GUIDE

Necessary payment other than products

[ consumption tax ]

Japan: 10 %

[ postage ]

Within Japan: 1,650 yen ( tax included )

　*For purchases of 10,000 yen or more, the product will be delivered free of charge.

International Shipping: Depends on region and product weight.

How to order

Please move from the cart on this site to the purchase screen.

If you have already registered as a member, you need to login.

payment method

[Credit card payment]

Visa, Mastercard, American Express

[ cash on delivery ]

Please contact us directly if you wish to do so.

[ Apple Pay ]

[Google Pay]

[PayPal]

[Amazon Pay]

Product shipping/delivery date

[Delivery within Japan]

Delivery company: We will ship by Sagawa Express.
Number of days required for delivery: 1 to 3 days after shipment (depending on the region)
*We will ship your order within 1-5 business days. (regular holidays: Saturdays, Sundays, and holidays)
Time zone designation: You cannot appoint it.
Date designation: You cannot appoint it.
Tracking service: For all shipments, we will inform you of the tracking number when the product is shipped.

*If you need to specify the date or time, please contact us before confirming your order. Email: shop@maryalterna.com

[Delivery outside Japan]
Shipping company: We will ship by EMS Number of days required for delivery: 2 to 8 days from shipping (depending on the region)
*We will ship your order within 3-5 business days. (regular holidays: Saturdays, Sundays, and holidays)
Time zone designation: You cannot appoint it.
Date designation: You cannot appoint it.
Tracking service: For all shipments, we will inform you of the tracking number when the product is shipped.

* Currently, there are areas where delivery is delayed due to the influence of coronavirus, delays, etc.

［ Out of stock products ］

Regarding pre-sale reservation products, we will ship them as soon as they arrive. Please check the description page of each product for the arrival schedule.

About returns and exchanges

[Customer convenience]

We cannot accept returns or exchanges unless the product is defective. note that.

*Please note that due to the characteristics of viewing on a personal computer or mobile device, the product image may differ slightly from the actual color. The color of the image is not treated as our defect.

If you would like to know more about colors, please contact us before purchasing.

E-MAIL: shop@maryalterna.com

[In the case of defects at our shop]

If you receive a defective product, we will accept returns or exchanges.

*We do not accept returns if we have the same product.

When the product arrives, please be sure to check "whether or not there is a defect in the product" and "differences from your order". Products that have passed 8 days or more after arrival cannot be returned or exchanged. please note.

If you wish to return or exchange an item, please contact us within 7 days of receiving the item.

The conditions for accepting returns and exchanges are as follows.

・Within 7 days from the arrival of the product (For products with troubles or defects, excluding cases where there is a manufacturer's warranty or otherwise stipulated by law)

・Unused items (products that have been processed or repaired are not acceptable)

・Equipped with delivery slip, tag, inner paper, etc. (Please note that we cannot accept returns or exchanges if the tag is separated from the product.)

・The product (products with odors, stains, scratches, or sunburn from the customer are not acceptable) or exterior condition has not changed significantly from the time of delivery.

・Items that are not discounted or sale items

*For natural leather products, there may be slight individual differences in the leather used due to the nature of the product. Please purchase after understanding that there are color unevenness, blood lines, and wounds during life. We also use items that do not affect strength, such as scars from life.

*We do business with the understanding that fine scratches and abrasions that occur unavoidably during manufacturing, blood lines on the material, and scratches during life are considered to be non-defective products, so we accept returns and exchanges for these reasons. Please note that we cannot accept it.

About receipt

[Credit card payment]

Please contact us if necessary. We will issue a receipt.

[Other payment methods]

Please ask the payment agency to issue it when you make a payment.

*Revenue stamps will be attached by the above issuers.

About repair

We accept repair requests for products purchased at the E-store. Please contact the following contact information.

E-MAIL: shop@maryalterna.com

Contact information

Inquiries about online stores and products

E-MAIL: shop@maryalterna.com